Operational management kaplan nortan generic map

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Operational management kaplan nortan generic map

It is concerned with managing the process that converts inputs in the forms of materials, labor and energy into outputs in the form of goods and services. Operations traditionally refer to the production of goods and services separately, although the distinction between these two main types of operations is increasingly difficult to make as manufacturers tend to merge product and service offerings.

Operational management kaplan nortan generic map

More generally, Operations Management aims to increase the content of value-added activities in any given process. Fundamentally, these value-adding creative activities should be aligned with market opportunity see Marketing for optimal enterprise performance.

According to the U.

Balanced scorecard - Wikipedia

Various types of operations Purchasing Control and Coordinating Function of Management Product and Service Management Quality Management Inventory Management Logistics and Transportation Management Facilities Management Configuration Management Distribution Channels Enterprise Resource PlanningTask of operation managersWork Environment One of the duties an operation manager has to perform is to provide a work environment that engenders positive energy, creativity and teamwork among employees.

To ensure that this goal is achieved, operations managers try to reach compromises with employees by conducting meetings, listening to each department's issues and concerns, and setting a professional example by showing leadership qualities. Institute Rules In order for a department to run smoothly, an operations manager has to set rules and procedures for employees to follow.

This includes setting policies in the workplace to ensure effective implementation and adherence among each and every employee in the organization. Manages Budget An operations manager usually handles a companys operating budget to determine how much the company has spent and what it can purchase in the near future.

Being an operations manager is all about serving customers; therefore the individual needs to know how much money is in a company's budget to provide the products and services that will retain customers.

Representative Operations managers are also representatives at committee meetings and functions. The manager will be a spokesperson for the company and discuss the various objectives and plans the organization has in store to make its business more successful.

Decision-Maker Handling issues is also a top priority among operations managers. Many issues that operations managers have to face include risk management, shipment delays, clients dissatisfaction and employee problems.

This is when leadership skills come into play, as operations managers have to make effective decisions that will not only help the company run smoothly but that also serve to prevent difficult situations in the future. In addition to being a recruiter, operations managers give directions to employees on certain job tasks, resolve problems concerning employees work performance, establish rules and procedures and create work schedules.

Tasks of an operation manager Oversee activities directly related to making products or providing services.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties. Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Locate, select, and procure merchandise for resale, representing management in purchase negotiations. Importance of operation management in an organizationTo be able produce professional managers capable of fulfilling strategic roles within business and government enterprises the need for the practice of operations management cannot be forgone.

Operations management is very important in business operations since it forms the heart of the organization by controlling the system of operation. Operations management deals with the design, operation, and improvement of the systems that create and deliver a firms primary products and services.

Like marketing and finance, operations management is a functional field of business with clear management responsibilities. Guinness Ghana limited is a company in which produces alcoholic and nonalcoholic beverages such as Guinness and Malta Guinness respectively.

In a business entity like Guineas Ghana limited the use of operations management is very necessary in every fabric of the companys activities. Guinness Ghana Limited uses operations management to ensure and sustain efficiency and effectiveness in the organization.

18) The Manara Approach to Strategy Execution and Accountability: The Strategy Map/Balanced Scorecard Approach, (Kaplan and Nortan ), will be adopted. The term "strategy" is commonly used in public and private schools, but research suggests that it generally doesn't mean much (Childress et al., November ). What is the Balanced Scorecard A strategy map is a simple graphic that shows a logical, cause-and-effect connection between strategic objectives (shown as ovals on the map). Recognizing some of the weaknesses and vagueness of previous management approaches, the balanced scorecard approach provides a clear prescription as to what. Productivity Series 32 From: Six Sigma for Quality and Productivity Promotion ©APO , ISBN: X by Sung H. Park.

Efficiency in Guinness Ghana is concerned with how well resources such as human expertise and inputs are put in use irrespective of the purpose for which they were deployed in the company. The company through its activities ensures that the primary objective for its establishment tomake profits and maximize shareholders value is realized.

The company reduces its cost of production by ensuring that tangible and intangible resources are not over stretched or wasted in the organization. This is a situation where the company carries out effectively its objectives to be the market leader using minimum resources to achieve maximum output.

The measures of effectiveness and efficiency in Guinness Ghana leads to labor productivity, yield, capacity fill working capital utilization and the efficiency of production systems.

Guinness Ghana Limited also makes good use of its products and services management through operations management. Product or service management includes a wide range of management activities, ranging from the time that there's a new idea for a product to eventually provide ongoing support to customers who have purchased the new product.

Operational management kaplan nortan generic map

Every organization conducts product management, whether it's done intentionally or unintentionally. Guinness Ghana through this module provides a wide overview of considerations in developing and managing its product.

How a product is developed or managed depends very much on the nature of the organization and its products, Guinness Ghana uses it core competences in the areas of manufacturing, branding, marketing through wholesale and retail outlets to gain competitive advantage in the market place.

Quality management is also a very important aspect of operations management in every organization.Kaplan and Norton's article wasn't the only paper on the topic published in early [5] but the Kaplan and Norton paper was a popular success.

and was quickly followed by a second in or Kaplan & Norton. and much of the early literature on Balanced Scorecard focused on suggestions of alternative 'perspectives' that might have more.

Operational Management Kaplan Nortan Generic Map Harvard Case Study Solution and Analysis of Harvard Business Case Studies Solutions – Assignment HelpIn most courses studied at Harvard Business schools, students are provided with a case study.

Majo. The Strategy Map. A Strategy Map is a diagram that describes how a company or organisation can create value by linking strategic objectives in a cause and effect relationship. Strategy Map – Classic Kaplan/Norton. Productivity Strategy. Operations Management Processes. Supply. Production.

Distribution. Risk Management. Customer Management. This paper analyses the state of implementation of the balanced scorecard (BSC) among Jordanian industrial companies.

From an economic perspective, Jordan . How to Manage Performance: Kaplan and Norton's Balanced Scorecard Carl Lehmann. After working with several pioneering technology and manufacturing companies, Robert Kaplan, a Harvard Business School professor, and David Norton, president of a management consulting firm, found that performance management was defined very narrowly, focusing almost exclusively on financial measures.

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Summary of Strategy Maps - Kaplan Norton. Abstract